Customer Support Agent

age 29 years

Male

address Chișinău

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About me

I'm a communicative and goal-oriented professional with experience in customer service. I possess excellent communication skills and strive to create a comfortable environment for resolving customer inquiries. I'm stress resistant, which helps me address problems efficiently even in challenging situations. I'm committed to continuously improving my professional skills and eager to learn new technologies/techniques to enhance the quality of service.

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TOP Skills

Communication Skills 13 years
Interpersonal Skills 8 years
Negotiation Skills 7 years
Persuasion 6 years
Customer Service 6 years
Product and Market Knowledge 6 years

Work experience

September 2021 - Present
3 years 3 months

Sales Manager

Interstroyvent

Remoted

Sales and Negotiation Techniques CRM Systems Proficiency Product and Market Knowledge Analytical Skills

- Develop and implement strategies to increase sales and achieve established KPIs.
- Identify and attract new clients while maintaining long-term relationships with existing partners.
- Conduct negotiations, deliver presentations and prepare commercial proposals.

April 2021 - July 2024
3 years 3 months

Sales Representative

Blagovest

St.Petersburg, Russia

Communication Skills Sales Skills Negotiation Skills Product and Market Knowledge

- Conduct product/service presentations and demonstrations for clients.
- Handle incoming inquiries, consult customers, and provide relevant information about the company’s products and services.
- Close deals and achieve monthly and quarterly sales targets.

May 2018 - December 2022
4 years 8 months

Sales Representative

Aquaphor Marketing

St.Petersburg, Russia

Sales Techniques Market Research Product Knowledge Negotiation Skills

- Identify and attract new clients, maintain and develop long-term relationships with existing partners.
- Conduct product and service presentations, provide consultation on the best solutions for clients.
- Achieved and exceeded sales targets by 30% during period.

August 2021 - November 2022
1 year 4 months

Sales Representative

ERA Group

St.Petersburg, Russia

Communication Skills Sales Techniques Customer Focus Technical Proficiency

- Expand the client base.
- Deliver tailored presentations and product demonstrations to potential clients, address their unique needs and offer customized solutions.
- Consistently met and surpassed monthly sales goals.

October 2015 - June 2022
6 years 9 months

Promoter/Senior Promoter

Thermex

St.Petersburg, Russia

Communication Skills Interpersonal Skills Persuasion Customer Service

- Actively present products or services to potential customers, increase sales and brand awareness.
- Participate in the planning and execution of marketing activities such as promotional events.
- Provide consultations on product features, answer questions, and address customer concerns.

October 2015 - September 2017
2 years

Promoter

Tera

St.Petersburg, Russia

Communication Skills Interpersonal Skills Customer Service Orientation Persuasion and Negotiation

- Conduct promotional events and campaigns to increase brand awareness.
- Present products and services to potential customers to attract new buyers.

Languages

Romanian Medium

Russian Native

Ukrainian Native

English Communication

German Elementary

Desired industry

Service Staff

Education: Higher

Graduated in: 2019

Russian State Hydrometeorological University

Faculty: Information Systems and Geotechnologies

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