Junior System Administrator

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 800 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Junior System Administrator to work with our International Partners.
what you will be doing:
1. Incident and Request Handling:

Resolve incidents that cannot be handled at the L1 level.
Work on tickets escalated from L1 in systems like BMC, Jira, or other ITSM tools.
Analyze and diagnose user and infrastructure-related issues.

2. System and Application Monitoring:

Ensure the availability and functionality of IT systems.
Respond to alerts from monitoring tools.
Proactively monitor systems to prevent potential issues.

3. Error Resolution and Change Execution:

Implement standard change requests.
Troubleshoot and resolve server, network, application, or database configuration issues.

4. System Administration:

Manage server operating systems (Windows).
Configure and administer corporate applications, databases, and servers.
Handle user account management and access control.

5. User Support:

Guide L1 technicians and provide them with solutions for common issues.
Assist end-users with complex technical problems.

6. Documentation:

Create and update knowledge base articles and technical documentation.
Maintain detailed documentation of infrastructure changes and incidents.

7. Escalation to L3:

Escalate complex technical issues to L3 engineers or developers.
Provide detailed logs and information for further analysis.

8. Security Compliance:

Implement and enforce security policies (e.g., patch management, access control).
Identify and address system vulnerabilities or threats.

9. Project Participation:

Assist with the implementation of new technologies and IT projects.
Test and deploy new solutions in coordination with other teams.

10. Data Analysis:

Conduct root cause analysis (RCA) to prevent recurring incidents.
Generate performance and availability reports for management.

11. Vendor Communication:

Collaborate with software and hardware vendors for troubleshooting and solutions.

what we are looking for:

Bachelor’s degree
Fluent English
Strong knowledge of OS (Windows, Linux)
Basic networking skills (TCP/IP, DNS, VPN)
Database management and troubleshooting (SQL/NoSQL)
Scripting for automation
Familiarity with ITSM frameworks like ITIL
Version Control Systems: Git (GitHub, GitLab)
WEB servers: IIS
Monitoring tools: ELK

what's in it for you:

Unique learning experience in our company
Working experience with great potential for growth
Competitive salary
Benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5


We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, apply today!
Working for Orange is one of a kind experience. Come check it out!
Orange Systems
https://systems.orange.md/
8, Calea Iesilor street, Chişinău, Moldova