Call Center Officer

Job purpose / Main Objectives
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone
support.Monday-Friday

Main tasks and responsibilities
Incoming phone calls, e-mails and faxes treating and dispatching:

Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures;
Collecting additional information;
Check the data for accuracy and completeness;
Reception & Services; provide technical support; search workshop;
Keep the customer and all involves updated;
Complaint handling.

Ensures the monitoring and control of the agreements with the parties involved:

Regarding the service;
Regarding complaint handling, etc;
Regarding the service conditions and agreements.

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files);
Enter required information into the system;
Register performed operations;
Responsible for the internal and external monitoring of client files.

Your profile/ knowledge and experience:

Communicate fluently in languages : Romanian (well) – Russian (well) –English (well);
PC skills: office applications, outlook;
Company-specific IT / telephony system;
Technical knowledge (automotive, tires, …) is an asset;
No specific knowledge and experience required.

Skills:

Communicate effectively by phone;
Problem analysis and problem solving;
Customer- and results-oriented;
Accurate and high work standard;
Multitasking & stress resistant;
Teamplayer.

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, vasilievdiana991@yahoo.com E-mail: diana.vasiliev@ebts.eu, vasilievdiana991@yahoo.com